Refund & Cancellation Policy – United States

Effective Date: 8 August 2026
Version: US-REFUND-2026-08-08

Provider:
Christian Salat
trading under the business name prokodo
Fritz-Erler-Straße 24b
81737 Munich
Germany

Email: support@prokodo.com
Telephone: +49 (0) 89 244 119 790

This Refund & Cancellation Policy applies to orders placed through prokodo's United States commercial market.

The Website Potential Analysis is a personalised digital service created specifically for the website, domain or URL submitted by the customer.

Report generation begins automatically after the customer successfully completes Stripe Checkout and the payment has been authorised.

After successful Checkout, the payment amount is initially authorised or reserved.

At this stage, prokodo has not yet finally captured the payment.

Depending on the customer's card issuer or financial institution, the authorisation may appear as a pending transaction or temporary reservation.

If prokodo cannot create a contractually deliverable report, the authorised payment amount will not be finally captured.
Where technically possible, the payment authorisation will be cancelled or released.

A released or cancelled authorisation is not a refund because the amount was not finally collected by prokodo.
The customer's bank or card issuer may require additional time before a released authorisation disappears from the customer's account.

Because report generation begins automatically and the service is personalised to the submitted website, an order cannot normally be cancelled for change of mind once payment authorisation has been successfully completed and report generation has started.

If the customer contacts prokodo before final payment capture and before the report has been completed, prokodo may attempt to stop the order where technically possible, but successful cancellation cannot be guaranteed once automated processing has begun.

After a contractually deliverable personalised report has been successfully created, payment has been captured and report access has been provided, prokodo does not offer a voluntary change-of-mind refund.

This does not affect any refund, remedy or consumer right that cannot legally be excluded under applicable law.

A refund, correction, renewed delivery or another appropriate remedy may be provided where, for example:

• a payment was captured even though no contractually deliverable report was created,
• the customer was charged more than once for the same order as a result of a technical error,
• prokodo confirms that the wrong amount was captured,
• a material technical delivery problem attributable to prokodo cannot reasonably be remedied,
• a refund or other remedy is required by applicable law.

The appropriate remedy depends on the circumstances of the individual case.

A refund is not due merely because:

• the customer disagrees with a finding or recommendation,
• another tool, consultant, search engine or service provider reaches a different assessment,
• the website changes after the report is generated,
• a recommendation requires adaptation to the customer's technical environment,
• an expected ranking, traffic, conversion or revenue outcome does not occur.

The product limitations described in the applicable Terms and Conditions remain applicable.

Customers may contact:
support@prokodo.com

or use:
https://www.prokodo.com/en/support/

Please provide:

• the email address used for the order,
• the order number, where available,
• the website or domain analysed,
• a short description of the issue.

Do not send complete payment-card numbers, card security codes or other sensitive payment credentials to prokodo.

Where a refund is approved, it is generally issued to the original payment method.

The time required for a refund to appear depends on Stripe, the card network and the customer's bank or payment provider and is outside prokodo's direct control.

Nothing in this Policy prevents a customer from exercising any non-waivable rights available through the customer's card issuer, payment provider or applicable law.

Customers are encouraged to contact prokodo first where the issue can reasonably be resolved directly.

Nothing in this Refund & Cancellation Policy limits any consumer right, warranty, refund right or other remedy that cannot legally be excluded or limited.

This Policy forms part of the transaction terms for orders placed through prokodo's United States commercial market and should be read together with:

United States Terms and Conditions:
https://www.prokodo.com/en/us/terms-and-conditions/

Privacy Policy:
https://www.prokodo.com/en/privacy-policy/